ScopeDock support resource

Camera compatibility report template for ScopeDock Support.

This static template helps you record what macOS and ScopeDock visibly did. Write on a printed copy or paste the skeleton into your own local document before contacting support.

NGSENSE / SCOPEDOCK SUPPORT

Camera compatibility report

BLANK TEMPLATE

SCOPE DOCK CAMERA COMPATIBILITY REPORT

Prepare this report locally. Do not include a camera name, serial number,
complete RTSP URL, LAN IP address, credential, local path, or captured media.

ENVIRONMENT
- ScopeDock version: [write locally]
- macOS version: [write locally]

SOURCE PATH (mark one)
- [ ] USB UVC
- [ ] Manual RTSP
- [ ] ONVIF discovery

FIXED OBSERVATIONS (mark one per row)
- macOS/source visibility: [ ] Listed  [ ] Not listed  [ ] Unknown  [ ] Not applicable
- Preview:                 [ ] Works   [ ] Fails       [ ] Not tested
- Snapshot or recording:  [ ] Works   [ ] Fails       [ ] Not tested
- Evidence result:         [ ] Path ready  [ ] Visibility check  [ ] Vendor path  [ ] Network path

REPRODUCTION STEPS
1. [Write the first local action without private connection details]
2. [Write the next visible result]
3. [Write the final visible result]

EXPECTED RESULT
- [Describe the expected preview or capture behavior]

OBSERVED RESULT
- [Describe the visible app behavior or error category; redact identifiers]

REDACTION CHECK
- [ ] No credentials or authentication secrets
- [ ] No complete private RTSP URL or LAN IP address
- [ ] No serial number, device name, local path, or captured media
- [ ] No unrelated personal or system information

When to use it

Use the report after a visible failure.

Prepare it when macOS does not list a USB source, ScopeDock cannot preview or capture, a manual RTSP stream fails, or ONVIF discovery is incomplete. It separates observable behavior from private connection details.

Known boundary

A report is not a diagnosis.

ScopeDock 1.1.1 supports compatible USB UVC, manual RTSP, and ONVIF paths on macOS 12 or later. This template does not test hardware, validate a stream, install a driver, or guarantee a camera model.

Next step

Move from observation to the right support path.

01Build the fixed evidence cardUse the browser-only Lab before writing a report. 02Open ScopeDock SupportFollow USB, permission, RTSP, and ONVIF checks. 03Send redacted feedbackUse the structured form only when you are ready.

FAQ

What this template does and does not do

Does this page inspect my camera or Mac?

No. The template is static. It does not read hardware, scan a network, inspect local files, or detect a camera path.

Does copying the template send a report to NgSense?

No. Copy uses your browser clipboard and print uses the browser print dialog. Nothing is submitted by either action.

What should I remove before sending a support message?

Remove credentials, complete private RTSP URLs, LAN IP addresses, serial numbers, device names, local file paths, captured media, and other identifiers.

Can this report confirm that a camera model is compatible?

No. It records observed USB UVC, manual RTSP, or ONVIF behavior. It is not an automatic diagnosis or a model-specific compatibility guarantee.