If a camera is not showing up in ScopeDock on macOS, the first checks are usually permissions, source type, and whether the device behaves like a standard local camera path. This is often easier to diagnose from the basics than from complex assumptions about the app.
Start with what kind of source you are using
Before assuming the product is broken, identify whether the device is:
- a USB UVC camera
- an RTSP source
- an ONVIF-discovered network device
Those paths do not fail in the same way, so support guidance should not treat them as one generic “camera problem.”
macOS permission checks matter first
For local camera workflows, permission state is often the fastest thing to verify. If macOS has not granted camera access, the product may look like it cannot see the device even when the physical connection is fine.
Device behavior still matters
Some problems are really compatibility questions. If the device does not expose a standard path or behaves differently from the common happy path, the next move is usually to compare it against the compatibility page and then escalate through support with details.
Support becomes much faster when the report includes:
- platform version
- source type
- camera family
- expected behavior
- what the app currently does instead
That helps keep support practical and keeps the website feedback path aligned with real troubleshooting work.